Customer Experience

9 technologies for transforming fashion stores into experiential spaces

Fashion has always been one of the most transgressive and experimental retail sectors. Now, thanks to the maturity of technology, it is transforming the in-store shopping experience once again. It is no news that technology has long been fantasising about Retail and vice versa. Until recently, this utopia was reserved for flagships, the only formats …

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Retail trends 2020: Creating new experiences in physical stores

Despite the increase in online shopping, we begin a stage in which service and experience in physical stores are increasingly important. A new generation of consumers shows preference for physical stores and value ​​the experience. Therefore, the retail sector must take advantage of it and know how to attract this type of audience. These are …

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How a store optimised its space to get a better customer experience

The effectiveness of stores when it comes to displaying their products more and better does not only depend on the size of the store, the design has a great deal of influence in giving them greater visibility and, of course, making them more attractive to the consumer. A transformation success Forum Sport needed a change …

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How can the retail sector adapt to the bio boom?

Bio products are booming and the trend is expected to increase. Consumers are aspiring to more sustainable consumption and seeking products that are good for their health, environmentally friendly and fair to the producer. Proof of this is the consumption of bio products has more than doubled in Europe in the last decade and according …

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